Account & Data Deletion Request
Bhavrah provides full control over your personal data. You have the right to request deletion of your account and associated personal information at any time.
How to Request Account Deletion:
- In-App Deletion: Open the Bhavrah app, navigate to Profile → Settings → Account Security → Delete Account, and confirm your request.
- Web / Email Request: If you cannot access the app, send an email from your registered email address to hello@bhavrah.com with the subject line "Account and Data Deletion Request".
Data Deleted & Data Retained:
- Deleted Data: User profile information, mobile number, email address, identity verification records, saved routes, homestay booking history, and safety grid logs will be permanently deleted or anonymized within 30 days.
- Retained Data: Transactional financial records (payments handled via licensed gateways) may be retained for up to 2 years solely as mandated by Indian tax and financial audit regulations.
Introduction
Bhavrah (“we”, “us”, or “our”) provides this Privacy Policy to explain how we collect, use, share, and protect personal information when you use our mobile application and services. This Policy applies to Bhavrah’s operations in India and globally. By using Bhavrah, you consent to the practices described in this policy.
Information We Collect
We collect the following categories of information:
- Registration and Profile Data: When you register, we collect your name, email, phone number, address, and any verification documents you provide (e.g. government ID). We may also collect profile information (photo, bio, etc.) you choose to provide.
- Transactional Data: To process payments or bookings, we collect payment details (handled by payment gateways) and transaction records. We do not store full card details on our servers.
- Identity & Verification Data: We collect identification details (e.g. DigiLocker / government ID numbers) to verify your identity.
- Usage and Device Data: We automatically collect usage data (app interactions, error logs) and technical data to improve and secure our service.
How We Use Your Information
We use the collected data for purposes including providing travel carpooling, authentic local homestays, identity verification, safety grid alerts, and customer support.
Third-Party Payment Processors
Bhavrah uses third-party payment gateways to handle transactions securely. Sensitive payment details are sent directly to the gateway and are not stored on Bhavrah’s servers.
Data Retention & Rights
We retain your personal data only for as long as necessary. You have the right to access, rectify, or request deletion of your personal data under the DPDP Act (India) and applicable global data protection regulations.
Grievance Redressal and Contact
If you have questions, concerns, or a complaint about our privacy practices, you can contact us at:
Corresponding Address
Bhavrah, #344, Sector 15 A, Chandigarh, PIN: 160015, India
Support & Data Protection Officer
hello@bhavrah.comPhone (India)
+91 9877038696
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted in the app/website with an updated effective date.